Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Hessle | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Hessle is a GPhC registered online pharmacy weight loss clinic serving patients in Hessle and across the UK. We act as the data controller for all personal information collected through our services.

Data We Collect

We collect the following categories of personal data when you use our services:

Identity data: Full name, date of birth, gender
Contact data: Home address, email address, telephone number
Health data: Medical history, weight, BMI, current medications, allergies, and other clinical information required to assess your suitability for weight loss treatment
Payment data: Billing information and transaction records
Technical data: IP address, browser type, and website usage information

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and medications
To dispense and deliver prescription and non-prescription products — orders are typically dispatched within 1 working day once approved by our pharmacist
To communicate with you about your treatment, orders, and ongoing care
To maintain accurate and up-to-date clinical records
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our website and services

Our lawful bases for processing include the performance of a contract, legal obligation, protection of vital interests, and, for health data, the provision of healthcare and treatment under Article 9(2)(h) of UK GDPR.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files placed on your device. We use:

Essential cookies: Required for the website to function correctly
Analytics cookies: To understand website traffic and user behaviour (e.g., Google Analytics)
Functional cookies: To remember your preferences and settings

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Sharing Your Data With Third Parties

We do not sell your personal data. We may share your information only where necessary with the following parties:

Healthcare professionals: Including GPs or specialists where clinically appropriate or required for your safety
Delivery providers: To fulfil and dispatch your orders
Payment processors: To securely handle transactions
Regulatory bodies: Including the GPhC and NHS where required by law
IT and platform providers: Who support our website and clinical systems, bound by strict data processing agreements

All third parties are required to handle your data securely and in compliance with UK data protection law.

Data Retention

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidance, or longer where required by applicable law. Financial records are kept for 6 years. Data is securely deleted or anonymised once retention periods expire.

Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely, and access is restricted to authorised personnel only.

Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information, to restrict or object to certain processing, and to request that your data be transferred to another provider where applicable. To exercise any of these rights, please contact us using the details below. We aim to respond to all data-related enquiries within 48 hours.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Hessle
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This policy was last reviewed in July 2026 and will be updated periodically to reflect any changes in our practices or legal requirements.